Suzanne E. Bird, DDS, MS
16614 Riverstone Way | Charlotte, NC 28277
(704) 544-5001

Office Policies and Mission

At Braces by Bird, we understand that a beautiful smile can improve the quality of life itself. It is an honor for us to provide patients with happy, healthy smiles that serve as a foundation for brighter futures!

Financial Policy

Interest Free In-House Financing

We strive to make it as easy as possible for you to receive the best care whenever you need it. We offer in-house financing that allows you to spread the payments over the course of treatment with a down payment. Our treatment coordinator will work with you to create a payment plan that is just right for your budget.

Financial

Insurance Benefits

We strive to make it as easy as possible for you to receive the best care whenever you need it. We offer in-house financing that allows you to spread the payments over the course of treatment with a down payment. Our treatment coordinator will work with you to create a payment plan that is just right for your budget.

Care Credit

Care Credit Logo

We offer affordable third-party financing options through CareCredit. Several of the benefits of third-party financing include:

  • Being able to start treatment immediately without a down payment
  • Having low monthly payments
  • Financing up to 100% of the treatment cost

Appointment Policy

Front Desk

Your scheduled appointment time has been reserved specifically for you. We work extremely hard to create a schedule that is fair to everyone. You may be surprised to know that orthodontic treatment and care utilizes over 80 different types of appointments, which require differing time and equipment needs!

In order to accommodate our patients' busy schedules, we have reserved before and after school or work times for short appointments such as simple appliance checks and progress checks. (8:00 - 10:00 and 2:00 - 5:00). Longer appointments and repair appointments will be scheduled during the hours of 10:00 and 12:30. With your appointment frequency varying between 4 to 10 weeks, this arrangement usually results in patients having to visit our office only two or three times per year during school hours. We will make every effort to accommodate your scheduling needs, however there are certain appointments throughout treatment that will require missed school time.

Dr. Bird with Patient Dr. Bird with Patient

In case of emergency, please call first so that we may offer you a specific appointment time. If you drop by without an appointment, we may be out of the office, at lunch, or in a staff meeting and unable to handle your problem. An emergency consists of anything poking, scratching or cutting your cheeks or gums that you cannot take care of with wax.

We make every effort to confirm appointments. We are aware that unforeseen events sometimes require missing an appointment. Please keep in mind that missed appointments will extend your treatment time and ultimately means more time in braces.

Bracesbybird